Support

We answer within one business day.

Write to support@purrsuit.cat. Tell us the email address on your account and, if it is about billing, roughly when the charge happened — that is usually enough to sort it in one reply.

The quick answers

How do I cancel my subscription?

Through Apple, not through us: Settings → your name → Subscriptions → Purrsuit → Cancel Subscription. Do it at least 24 hours before the period ends. You keep access until the period you already paid for runs out.

I paid but the app says I have no subscription

Tap Restore on the paywall, or Profile → Settings → Subscription → Restore purchases. Your subscription belongs to the Apple Account that bought it, so make sure you are signed into that one. If it still does not appear, email us.

How do I delete my account?

Profile → Settings → Delete account. It is immediate and permanent — your cats, check-ins, notes, photos and progress all go, and nothing can be restored afterwards. Note that this does not cancel your subscription; cancel that with Apple first, or it keeps billing.

I want a refund

Refunds for App Store purchases are handled by Apple at reportaproblem.apple.com. We cannot issue them, but tell us what went wrong anyway — if it was our fault we would like to fix it.

My cat's wellness score looks wrong

The score is built from your check-ins, so it needs a few of them before it means anything — until then the app says so instead of showing a number. If you have been checking in for a while and it still looks off, email us with your account email and we will look.

Is this veterinary advice?

No. Purrsuit helps you notice and record changes, and organise what you have seen before a visit. It does not diagnose. If your cat is unwell, call a vet.